Effective Date: 23-05-2025

At Simbas Bicycle Kingdom, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy exchange and return options.

1. Eligibility for Exchange or Return

You may request an exchange or return if:

  • The item was delivered within the last [7/10/15] days.
  • The product is unused, undamaged, and in its original packaging.
  • You have the original receipt or proof of purchase.

2. Items Not Eligible for Return

  • Used, assembled, or damaged items.
  • Products returned without original packaging or accessories.
  • Clearance, sale, or custom-order items (unless defective or damaged).

3. How to Request an Exchange or Return

  1. Contact Us at support@simbasbicyclekingdom.com or call +[Your Contact Number] within the return window.
  2. Provide your order number, reason for return, and product photos (if applicable).
  3. Our team will guide you through the next steps and shipping instructions.

4. Return Shipping

  • Return shipping is free if the product was defective or incorrect.
  • For other returns (e.g., change of mind), the customer may be responsible for return shipping costs.

5. Refund Process

  • Once we receive and inspect the returned item, we’ll notify you of the refund status.
  • Approved refunds will be processed to your original payment method within 5–7 business days.

6. Exchange Process

  • If you requested an exchange, the replacement product will be shipped within 2–4 business days after the returned item is received and approved.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  • Contact us immediately with clear photos of the issue.
  • We will arrange for a replacement or full refund at no additional cost.

8. Need Help?

We’re here to assist you every step of the way.

Email: support@simbasbicyclekingdom.com
Phone: +91 xxxxx xxxxx
Business Hours: Monday 9:00 AM – 7:00 PM to Friday 9:00 AM – 7:00 PM