Effective Date: 23-05-2025

At Simbas Bicycle Kingdom, we understand that plans can change. This Cancellation Policy outlines how and when you can cancel your order with us.

1. Order Cancellation Before Shipment

  • You may cancel your order free of charge if it has not yet been shipped.
  • To request a cancellation, contact us immediately at:

Note: Orders are typically processed and shipped within 24 hours, so we recommend reaching out as soon as possible.

2. Cancellation After Shipment

  • Once your order has been shipped, it cannot be canceled.
  • In this case, you may wait for the delivery and then request a return as per our Exchange and Returns Policy.

3. Refund for Cancelled Orders

  • If your cancellation request is approved before shipment, your refund will be processed to your original payment method within 5–7 business days.
  • You will receive an email confirmation once the refund has been issued.

4. Non-Cancellable Items

  • Customized bicycles or special-order items cannot be canceled once production or processing has begun.
  • Any such items will be clearly marked on the product page at the time of purchase.

5. Need Help?

For assistance with cancellations, please reach out:

Email: support@simbasbicyclekingdom.com
Phone: +91 xxxxx xxxxx
Business Hours: Monday 9:00 AM – 7:00 PM to Friday 9:00 AM – 7:00 PM